Proton VPN stands out for 2 essential causes: it is one of many solely digital personal networks (VPNs) to incorporate a free plan with no information limits, and it is one of many few companies majority-owned by a nonprofit. It is one of the best VPN in each of these classes, and it makes a powerful case for being one of the best total.
Even in case you do not care in regards to the work of the Proton Basis, Proton VPN is a service price utilizing. It is easy to put in and handle, runs just like the wind and meets excessive requirements for safety and privateness. It has extra IP areas in Africa than any of its rivals. It is even wanting towards the long run by working towards full IPv6 help.
Briefly, Proton VPN will get our enthusiastic suggestion, particularly for torrenting (which it helps on nearly each server). It isn’t good — the apps for Apple programs lag behind their Home windows and Android counterparts, and the free servers could be noticeably sluggish — however the cons pale compared to the professionals. We’ll get into all of it under.
Editor’s be aware (7/25/25): We’re within the strategy of revamping our VPN protection to supply extra in-depth, actionable data and shopping for guides. Our suggestions, and all the data on this web page, are topic to vary because the replace continues. Take a look at our revamped ExpressVPN review and NordVPN review to see the brand new path, or study extra about how we test VPNs.
Proton VPN is a superlative service that is confirmed itself prepared to battle in your privateness — plus, it unblocks Netflix and retains your web quick.
- Retains web speeds quick
- Bodily secured information facilities
- Free plan with limitless information
- Excessive proportion of digital server areas
- Stay chat help just for paid customers
Desk of contents
Findings at a look
The desk summarizes what we discovered whereas reviewing Proton VPN, each good and unhealthy. Maintain it open in a tab when you comparability store for a VPN.
Class |
Notes |
Set up and UI |
Home windows has one of the best interface, however all apps are clean Android customers get distinctive preset protocols Browser extensions for Chrome and Firefox can be utilized for cut up tunneling on Mac and iOS |
Velocity |
Retains 88 % of obtain speeds and 98 % of add speeds International latency common stays below 300 ms, with 52 ms on the quickest server |
Safety |
No DNS leaks or WebRTC leaks on any servers Full IPv6 help is on the market on Android, Linux and browser extensions; Mac, Home windows and iOS nonetheless block IPv6 to stop leaks WireShark check confirmed lively packet encryption |
Pricing |
Greatest plan prices $81.36 for 2 years ($3.39 per 30 days) Free plan contains limitless information and significant security measures, however you may’t select your server |
Bundles |
Proton Limitless saves cash if you would like two or extra Proton merchandise |
Privateness coverage |
Basic Proton coverage prevents assortment of IP addresses except a consumer has violated the phrases of service (akin to by utilizing a Proton VPN server to abuse one other web site) No third events are allowed to deal with personally identifiable data Confirmed by Securitum audit in 2024 |
Digital location change |
Unblocked Netflix repeatedly in all 5 testing areas, with new content material proving a profitable location change A free server in Romania obtained into Netflix however had hassle loading the library |
Server community |
154 areas in 117 international locations Extra servers in Africa than every other VPN, plus many others throughout the globe About two-thirds of server areas are digital |
Options |
NetShield can block simply malware, or all malware, adverts and trackers Kill change on all platformsSplit tunneling on Home windows, Android and browser extensions solely Safe Core servers route VPN by two areas, one in all which is bodily secured in Iceland, Sweden or Switzerland Nearly all paid servers are P2P-enabled Tor over VPN servers in six international locations allow you to entry darkish websites from any browser Profiles saves time if you repeatedly want particular connection settings |
Buyer help |
Most articles within the on-line assist middle, whereas well-written, are invisible except you employ the search perform Stay chat is just for paying prospects, and is unavailable from midnight to 9 AM CET |
Background test |
Launched in 2017 by the identical firm that developed ProtonMail Majority owned by the Proton Basis, whose board contains the corporate founders and may resist takeover makes an attempt Whereas ProtonMail has labored with Swiss authorities prior to now, Proton VPN will not be ruled by the identical legal guidelines that compelled this Claims of a vulnerability in WireGuard’s reminiscence do not maintain water |
Putting in, configuring and utilizing Proton VPN
This part explains the way it feels to run Proton VPN on the assorted platforms it helps. As a rule, it isn’t troublesome. Proton VPN has extra options than ExpressVPN, and a few them may journey up new customers, however you’d have to actually scrounge to seek out an precise inconvenience to complain about.
Home windows
Proton VPN installs simply on Home windows — you may have to grant it permission to make modifications, however that is it. As soon as you have signed in on the app, you may attain top-of-the-line interfaces we have tried on a VPN. The server community is straight away seen as each an inventory and map, and the placement search bar, join button and main options are all laid out across the identical window.
It is actually wonderful how a lot you may attain from the launch window with out something feeling cluttered. They even squeezed in keyboard shortcuts for the search area. We additionally love that settings open in the identical window, since coping with each the principle VPN app and a separate preferences panel can get annoying. Our solely actual gripe is that there must be a neater method to modify the scale of the map.
Mac
The desktop app for Mac is not fairly as deftly laid out because the Home windows app. You may attain a lot of the necessary options from the principle window, together with Profiles, NetShield, Safe Core servers and the kill change. Nevertheless, there is no longer a method to filter out an inventory of the P2P or Tor servers, besides by digging by the Profile controls. On the plus aspect, you may modify the scale of the map, so it is now a viable different to the server listing.
The opposite preferences are hidden within the menu bar — go to Proton VPN > Settings to succeed in them. They’re specified by 4 tabs, and should not take greater than a minute to undergo at setup.
Android
The Android app takes the identical design cues because the Home windows app, and works as nicely. 4 tabs alongside the underside change between the house display, the nation listing, Profiles and all different settings. You may search the listing of nations by tapping the magnifying glass on the top-right. In one other good contact, tapping the dots by any digital location will let you know the place the server is bodily positioned.
Android customers get some nifty unique Profiles, together with “anti-censorship,” which routinely connects to the quickest nation aside from the one you are in. The Settings tab is a single menu with subheadings and no pointless complication.
iOS
Proton VPN for iPhone and iPad appears nearly the identical because it does on Home windows and Android, however with a number of the identical drawbacks discovered on Mac. The server listing is extra cluttered, and as soon as once more there is no simple method to sift out the P2P and Tor areas.
The Settings tab places all of the function descriptions within the open, which makes it look denser than it’s. However these are minor quibbles — that is nonetheless a VPN that is very simple to activate and overlook about.
Browser extensions
Proton VPN has browser extensions for Chrome and Firefox. These function de facto cut up tunneling, as connecting by the extension protects solely browser site visitors; all the pieces else goes unprotected. You may cut up the tunnel additional by setting the VPN to not work on sure URLs (not like the opposite apps, you need not know the IPs of these websites).
Proton VPN velocity check: Impacts of VPN Accelerator
We used Ookla’s Speedtest app to find out how a lot Proton VPN drags on a consumer’s latency, measured in milliseconds (ms), and obtain and add speeds, measured in megabits per second (Mbps). Collectively, these three stats present whether or not a VPN will noticeably decelerate your web, particularly throughout demanding duties.
We had excessive hopes for Proton right here due to its VPN Accelerator expertise, which runs VPN communications throughout a number of parallel tracks to course of all the pieces quicker. It did not disappoint — for probably the most half. Though obtain speeds did not attain the heights we saw from ExpressVPN, Proton VPN’s shopping efficiency nonetheless appears glorious almost throughout the board.
To decide on our areas for the check, we checked Proton VPN’s listing of smart routing servers, which use servers in a single nation to simulate IP addresses in one other. Nearly all of the sensible routing servers are based mostly in 5 cities: Miami, London, Marseille, Bucharest and Singapore. We ran these checks on a Mac utilizing the automated protocol setting.
Server Location |
Latency (ms) |
Enhance issue |
Obtain velocity (Mbps) |
Share drop |
Add velocity (Mbps) |
Share drop |
Portland, OR, USA (unprotected) |
16 |
— |
58.93 |
— |
5.82 |
— |
San Jose, CA, USA (finest server) |
52 |
3.3x |
55.82 |
5 |
5.58 |
4 |
Miami, FL, USA |
160 |
10x |
54.33 |
8 |
5.49 |
6 |
London, UK |
332 |
20.8x |
52.55 |
11 |
5.72 |
2 |
Marseille, France |
309 |
19.3x |
45.42 |
23 |
5.59 |
4 |
Bucharest, Romania |
408 |
25.5x |
52.51 |
11 |
5.57 |
4 |
Singapore, Singapore |
394 |
24.6x |
52.26 |
11 |
5.50 |
5 |
Common |
276 |
17.3x |
52.15 |
12 |
5.58 |
4 |
Proton VPN appears superb in that desk. Its common obtain velocity was 88 % of our unprotected speeds. To place that in perspective, in case you began with 30 Mbps down (about half what we get) and linked to any Proton VPN server, you’d nearly actually nonetheless have a quick sufficient connection to stream in 4K.
Word the “nearly” — Proton VPN did drop noticeably on its French server in Marseille. It isn’t unusual for one in all a VPN’s information facilities to have hassle whereas the others work positive, and you’ll normally repair the issue by simply disconnecting and reconnecting. Simply be aware that whereas drops to about 75 % of your obtain velocity are uncommon, they don’t seem to be inconceivable.
Proton VPN safety check: Watertight protocols
After we speak about VPN safety, we’re actually speaking about reliability. Can this VPN set up an encrypted tunnel and transmit all of your data by it, each time, with out leaks or failures? With Proton VPN, we’re comfortable to say the reply is sure; we probed its safety and located no cracks to talk of. Learn the part under for specifics.
Proton VPN protocols: WireGuard, OpenVPN, IKEv2 and Stealth
Proton VPN makes use of 4 VPN protocols to speak between your gadgets, its servers and the web. Three of them (WireGuard, OpenVPN and IKEv2) are widespread selections with no severe flaws so long as they’re applied thoughtfully. The fourth, Stealth, is an obfuscation protocol you need to solely use if the opposite three are blocked.
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OpenVPN is probably the most safe choice. With out getting too technical, OpenVPN encrypts its backend capabilities in addition to the information itself, which leaves it with no apparent vulnerabilities. It may possibly additionally talk utilizing the identical ports as widespread HTTPS site visitors, so it is onerous to dam.
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WireGuard is extra environment friendly than OpenVPN, each in its supply code and the cryptography it makes use of. It usually requires an trade of mounted IP addresses, however the Proton VPN implementation overwrites these IPs with randomized addresses, slicing the safety threat.
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IKEv2 is a secure selection that is sometimes quicker than both OpenVPN or WireGuard. You in all probability will not use it except it occurs to return up when you’ve set the protocol to Sensible. As such, it is on the way in which to being phased out of Proton VPN.
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Stealth is exclusive to Proton VPN, although its perform will not be. It is obtained the identical structure as WireGuard, however provides one other TLS tunnel to evade community blocks that catch VPN site visitors. That additional encryption slows it down, so we do not advocate utilizing it except the opposite three protocols do not work.
The primary choice on the app, known as “Sensible,” will not be a protocol — it means your VPN consumer selects the protocol that will provide you with one of the best speeds in your present server. Since all 4 protocols are secure, there is no draw back to utilizing the Sensible setting more often than not.
Leak check
We used AirVPN’s IP leak tool to test all 4 of Proton VPN’s protocols for DNS and WebRTC leaks. Proton VPN makes use of its personal DNS servers to cut back the danger of sending unencrypted requests, however since leaks are nonetheless doable, we examined utilizing a easy methodology: checking our seen IP handle earlier than and after connecting to the VPN.
Regardless of testing a number of areas over three days, we by no means noticed our actual IP handle present up on the device. This held true even exterior the Safe Core server listing, the place information facilities might need been managed by third events. It isn’t good proof, nevertheless it’s an excellent signal that Proton VPN enforces a constant safety regime on all its servers.
We additionally used BrowserLeaks to test for WebRTC leaks. These are primarily a difficulty on the browser aspect, however a VPN is doubly necessary in case your browser occurs to be leaking. We enabled WebRTC on our browser and examined the identical set of Proton VPN servers with out springing any WebRTC leaks.
Proton VPN and IPv6
Proton is engaged on making its complete VPN appropriate with IPv6 addresses. If a VPN that is solely configured for IPv4 has to resolve an IPv6 handle, it might trigger a leak — that is why most VPNs, even one of the best ones, block IPv6 altogether. That stated, the entire web will run on IPv6 at some point, so it is good to see Proton VPN main the pack.
To this point, IPv6 is routinely enabled on Proton VPN’s Linux apps and browser extensions, and could be optionally activated on its Android app. The Proton VPN apps for all different platforms nonetheless block IPv6 site visitors, however this could hopefully change quickly.
Encryption check
Even when a VPN’s protocol selections are strong, it is doable for particular person implementations of these protocols to fail. We used WireShark, a packet inspector app, to check whether or not Proton VPN’s encryption labored it doesn’t matter what settings had been in place. We’re comfortable to say we by no means noticed plaintext as soon as.
How a lot does Proton VPN price?
To get full entry to Proton VPN, you may want a Plus subscription, which prices $9.99 per 30 days. You may knock off half that worth by subscribing for a full yr and paying a lump sum of $59.88, understanding to $4.99 per 30 days. A Plus account with Proton VPN additionally provides you free entry to each different Proton app.
You can even pay $107.76 prematurely to subscribe for 2 years, a median of $4.49 per 30 days — maybe extra handy, nevertheless it would not prevent a lot. The one-year plan is one of the best worth, although it is also good that you do not have to pay by the nostril for just one month. There is a 30-day, money-back assure on all plans.
Proton VPN is currently offering Engadget readers an exclusive deal that gives a 12-month plan for $47.88 ($3.99 per 30 days) and a 24-month plan for $81.36 ($3.39 per 30 days). Learn more about it here. One closing choice is the Proton Limitless subscription, mentioned within the “aspect apps and bundles” part under.”
The Proton VPN free plan
Proton VPN is among the finest free VPNs in the marketplace proper now. No different VPN backed by as a lot expertise and common sense has a free plan with no information limits. As a substitute of capping how a lot information you should use per 30 days, Proton VPN restricts which servers free customers can entry, limiting them to 5 international locations: the USA, Japan, the Netherlands, Poland and Romania.
The irritating half is you could’t select which of those servers you employ; Proton VPN simply auto-connects to whichever one is the least burdened. A Proton consultant advised us that this transformation goes together with enhancements to the choice algorithm, higher load balancing and the addition of the Poland and Romania areas. It’s also doable to attempt for a greater connection by clicking “change server.”
The actual fact stays, although, {that a} free Proton VPN plan is ineffective for unblocking content material in particular areas — however this can be by design. The free plan appears extra aimed towards privateness and anonymity than streaming, and the location of the free areas close to Russia and China displays that. Free Proton VPN plans do not sacrifice any important security measures.
Proton VPN aspect apps and bundles
Proton VPN’s essential bundle is Proton Limitless, which will get you all six Proton merchandise in a single package deal: VPN, Mail, Drive, Calendar, Pockets and Go. This prices $12.99 for a month, $119.88 for a yr ($9.99 per 30 days) and $191.76 for 2 years ($7.99 per 30 days). We can’t be going in-depth on any of them on this assessment, however this is a fast rundown of every.
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Proton Mail: An end-to-end encrypted electronic mail service. Proton can nonetheless see a Mail consumer’s actual IP handle, however cannot learn any of their messages.
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Proton Drive: Encrypted cloud storage. As with Mail, Proton can determine customers, however cannot learn any of the content material they retailer.
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Proton Calendar: An encrypted scheduling app with occasions and reminders.
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Proton Pockets: A self-custody pockets for storing Bitcoin unconnected to any trade.
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Proton Go: A password supervisor that generates, shops and autofills passwords for on-line accounts.
Even in case you solely want two of the six, Proton Limitless saves you cash. Separate month-to-month subscriptions to Proton VPN and Proton Mail would price a complete of $14.98, so you have already knocked off $2 per 30 days. That will increase in case you’re in a position to decide to a yr prematurely.
Shut-reading Proton VPN’s privateness coverage
Proton’s privateness coverage is available in two elements: the general Proton policy and the shorter coverage specific to Proton VPN. We’ll cowl them in that order.
Basic Proton privateness coverage
Proton tracks consumer exercise on its product web sites utilizing its personal advertising and marketing instruments; the information set collected doesn’t embrace IP addresses. It retains an electronic mail handle linked to every consumer’s account, nevertheless it’s not allowed to attach IP addresses (and thus identities and areas) to these emails except the consumer breaches the phrases of service.
You could rightly ask how Proton would know a consumer is abusing one in all their companies if they do not hold exercise logs. The reply is that logs aren’t wanted; most types of abuse could be detected in different methods and noticed in actual time. For instance, if somebody used a Proton VPN server to launch a DDoS assault, the staff might examine that server and discover the hacker whereas the assault was nonetheless ongoing.
The coverage goes on to listing the 5 third-party information processors Proton makes use of (Zendesk, PayPal, Chargebee, Atlassian and Stripe), none of whom are allowed to retailer buyer exercise information. Proton cautions that it’ll share what information it does have in response to unblockable requests from the Swiss authorities, however not “till all authorized or different treatments have been exhausted.” That is commonplace for a VPN that desires to stay in enterprise, and the transparency report reveals the corporate does certainly battle courtroom orders when it might.
Proton VPN privateness coverage
Proton’s VPN-specific privateness coverage is kind of brief. It states that Proton can not log consumer actions or identifiable traits of gadgets linked to the VPN, can not throttle web connections and should lengthen full privateness and safety to free customers.
In a single sense, a privateness coverage requires you to take the VPN supplier at their phrase, nevertheless it’s harmful for a corporation to make guarantees they do not intend to maintain. The coverage is legally binding, and breaking it’s grounds for a lawsuit. Proton VPN’s succinct no-logs coverage is subsequently an excellent signal. It is also been confirmed a number of instances by a third-party audit, most just lately in July 2024.
Can Proton VPN change your digital location?
Testing a VPN’s means to masks a consumer’s location is not advanced — all you want is a streaming subscription. We linked to 5 check areas and tried to unblock Netflix with each. If we managed to entry the location, and noticed completely different reveals than these on the American library, we concluded that the placement had masked us efficiently.
Server location |
Unblocked Netflix? |
Library modified? |
Canada |
Y |
Y |
Romania |
Y |
Y |
Ghana |
Y |
Y |
Japan |
Y |
Y |
New Zealand |
Y |
Y |
Proton VPN handed the check each time in all 5 areas. The one hiccup got here in Romania, which we selected as a result of it is one of many free areas. The app linked us to a free server, which was too gradual to load Netflix; after we selected a paid server, the issue disappeared.
Investigating Proton VPN’s server community
Proton VPN’s free plan contains servers in 5 areas: the Netherlands, Poland, Romania, the USA and Japan. While you join as a free consumer, you may be routinely linked to whichever location is quickest.
A paid plan opens up the total community of 154 servers in 117 international locations and territories. The menu contains an enormous number of African areas, greater than any VPN we have examined in a while. The Center East, together with central and southern Asia, are additionally nicely represented, and U.S. customers will discover 20 completely different areas to select from.
Take into account that about two-thirds of those server areas are digital, which means they don’t seem to be bodily positioned the place they declare to be. This contains all of the African servers besides South Africa and Nigeria; all of the South American servers besides Brazil, Colombia and Argentina; and all of the Center Jap servers besides Turkey, Israel and the UAE. A majority of the areas in Asia are additionally digital, together with South Korea, India, Thailand, Indonesia and the Philippines.
To be clear, digital areas can disguise your IP handle simply in addition to bodily ones. It is solely an issue in case you’re anticipating the sort of efficiency, notably by way of latency, that you just get from a close-by server. Fortunately, Proton VPN provides you quick sufficient obtain and add speeds that distance should not be an issue.
None |
International locations |
Digital Areas |
Cities |
North America |
6 |
3 |
25 |
South America |
7 |
4 |
7 |
Europe |
42 |
6 |
51 |
Africa |
25 |
23 |
26 |
Center East |
13 |
10 |
14 |
Asia |
22 |
16 |
25 |
Oceania |
2 |
0 |
6 |
TOTAL |
117 |
62 |
154 |
Options of Proton VPN
Proton VPN has a variety of additional options that transcend commonplace VPN performance. We have already talked about the Stealth protocol and IPv6 help. On this part, we’ll cowl an extra 5 options that is perhaps of curiosity.
NetShield advert blocker
Proton VPN’s built-in advert blocker is named NetShield. It is out there on the principle UI web page, and has two settings: one which blocks solely malware websites, and one which blocks websites linked with malware, adverts and trackers. The stronger function is on by default.
NetShield works by checking any DNS requests towards a database of internet servers identified to host malware, inject adverts or connect cross-site trackers to your shopping session. The DNS-blocking strategy means it isn’t able to blocking adverts served from the identical area that hosts them — so no blocking YouTube video adverts. On the constructive aspect, it means NetShield works throughout your complete system, not simply in your browser.
NetShield additionally shows a working whole of what number of of every type of interference it is blocked. It catches most banner adverts, however since you may’t customise the blocklist in any manner, it is best when mixed with one other browser-level advert blocker.
Safe Core servers
This is an fascinating one. Safe Core is a type of a standard function often called double VPN or multi-hop VPN, wherein a connection runs by two VPN servers earlier than being decrypted. If one server fails or will get compromised, the opposite server retains your connection personal.
Proton VPN takes this a step additional. While you activate Safe Core, your connection will nonetheless finish at your chosen server location — however earlier than that, it is going to journey by a chosen server in Iceland, Sweden or Switzerland. A couple of touches make Safe Core servers extra dependable than the common VPN node:
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All three international locations are secure jurisdictions, with consumer-friendly privateness legal guidelines and courts sympathetic to privateness claims.
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Safe Core information facilities are locked down bodily; for instance, the Iceland location is a refitted army base, and the Sweden location is actually underground.
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Proton owns and operates all Safe Core areas itself, with no leases or third-party managers.
Nearly no different VPNs pay as a lot consideration to bodily safety as Proton VPN does with this function. The second hop makes Safe Core connections slower on common, nevertheless it’s price it you probably have one thing particularly delicate to do on-line.
Kill change
Proton VPN features a kill change, a typical function. When lively, a kill change cuts off your web every time your connection to the VPN drops. This implies you are by no means in peril of leaking your actual identification or location, even for a second. It additionally protects you towards the TunnelVision exploit, which requires the hacker to make a faux VPN server.
Cut up tunneling
Cut up tunneling is included on the Home windows and Android apps, however customers on different gadgets can entry it by the browser extension. With cut up tunneling, some apps or web sites get on-line by the VPN, whereas others keep unprotected.
Proton VPN permits cut up tunneling by each app and IP handle. This grants you a exact degree of management over your cut up, so long as the IP of every web site you are putting on the listing (you could find that out utilizing DNS checker).
Torrenting servers and port forwarding
Proton VPN is among the finest VPNs for torrenting. It restricts torrenting to P2P servers, however almost each server on the listing is a P2P server — solely Safe Core servers and a few free servers do not allow torrenting. Mix that with the truth that it maintains 96 % of your add speeds on common, and you need to have few issues utilizing a torrenting consumer.
It additionally has some help for port forwarding, which might enhance torrenting velocity. Home windows and Linux customers can allow it with a easy toggle, which supplies an lively port quantity for configuring personal servers. Mac customers can arrange port forwarding by handbook OpenVPN or WireGuard configurations.
Tor over VPN
A handful of Proton VPN servers route you on to the Tor community after encrypting your connection. Whereas linked to one in all these Tor over VPN servers, that are marked with TOR of their names and an onion image, you can open .onion hyperlinks on a standard browser.
That is extra than simply handy — Tor over VPN is the most secure method to entry the darkish internet. With the VPN as an middleman, you are by no means connecting to Tor with your individual IP handle, so malicious node operators cannot see your actual identification. For optimum privateness, use Tor Browser to create your Proton VPN account, so that you’re by no means uncovered at any level within the course of.
Proton VPN has Tor servers in six international locations (the U.S., France, Switzerland, Sweden, Germany and Hong Kong). Every simply has one Tor server, besides the USA, which will get two. Tor over VPN is supported on all platforms, nevertheless it will not work on Mac or iOS except you might have the kill change enabled.
Profiles
A “profile” on Proton VPN is a bunch of pre-established settings you should use to rapidly configure the VPN for a selected process. Two profiles can be found from the beginning: Quickest, which connects to the quickest server, and Random, which all the time connects to a special server. You may create extra profiles by toggling 4 settings:
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Function: The kind of server used. Select from Commonplace, Safe Core, P2P or Tor over VPN.
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Nation: The nation to which the profile connects.
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Server: A server inside that nation. You can even choose “quickest” or “random.”
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Protocol: Which VPN protocol the profile will use. “Sensible” could be chosen.
For example, say you wish to watch a TV sequence that is solely out there on Netflix in Canada. You can create a profile known as “Netflix Canada” that connects to the quickest Canadian server with only one click on. We would name profiles situationally helpful, however they will save lots of time in case you repeatedly carry out the identical motion in your VPN.
Proton VPN buyer help choices
We went to Proton VPN’s FAQ pages with two questions that got here up whereas researching different sections: which of Proton VPN’s servers are managed by third events, and why do sure server areas (like Marseilles) run gradual regardless of the app displaying a light-weight load?
You may entry the assistance middle by any of Proton VPN’s apps, or by going on to the web site. Articles look like organized into six classes. Oddly, clicking any class button solely reveals you a handful of the articles in that part — for instance, the Troubleshooting class appears prefer it solely has 5 articles. In case you sort “troubleshooting” into the search bar, although, you may see dozens pop up. There are even some sections, like Billing, that do not seem on the principle web page in any respect.
It has the texture of an internet site replace that wasn’t adequately introduced in step with the majority of the help content material. Till Proton fixes it, simply use the search bar for all the pieces. The articles themselves are well-written, give or take some stilted English.
Getting fast assist
We could not discover written solutions to our questions on possession and server load, so we turned to reside chat. Free customers ought to needless to say reside chat help is simply out there on paid accounts, however there is a pretty lively subreddit at r/protonvpn the place Proton workers ceaselessly put up.
Stay chat will not be intuitively positioned on protonvpn.com. We lastly discovered it by scrolling all the way in which to the underside of the principle web page, solely to be advised no one was on-line to assist for the time being — reside chat is simply accessible from 9 AM to midnight Central European Time (CET). We submitted our query in regards to the Marseille servers as an electronic mail ticket as an alternative.
This half was simple, at the least, as the shape helpfully populated our system data. We additionally obtained a immediate response inside 24 hours. We ended the interplay there, as we weren’t in a position to reproduce the sluggish conduct on the French server areas, nevertheless it’s good to know the staff will reply rapidly.
Proton VPN background test: The CERN origins of Proton AG
Proton VPN launched in 2017, however its staff’s expertise goes again a lot farther. The founders of its guardian firm, Proton AG, met whereas working at CERN in Switzerland, and the corporate stays below Swiss jurisdiction.
Their first product, Proton Mail, went live in 2014 after a profitable crowdfunding marketing campaign, and claims to have 100 million customers at present. Proton VPN was Proton AG’s second challenge. Like Proton Mail, it consists of a free plan supplemented by paid upgrades.
Since then, Proton has launched a number of extra merchandise: Proton Calendar in 2020, Proton Drive cloud storage in 2022 and the Proton Go password supervisor in 2023, every designed round utilizing end-to-end encryption to make consumer information inaccessible.
The Proton Basis
Proton announced in 2024 that almost all of its shares had been acquired by the Proton Basis, a nonprofit whose solely function is to regulate Proton inventory. Amongst different advantages, this prevents it from being bought by anybody who disagrees with its mission. To promote to an objectionable guardian firm, the whole board of trustees must agree, which feels unlikely based mostly on Proton’s observe file.
All through Proton’s historical past, we solely discovered two incidents severe sufficient to touch upon, and solely one in all them involved Proton VPN. We’ll cowl them each under.
ProtonMail legislation enforcement collaboration allegations
On the web page that hosts its annual transparency report, Proton states brazenly that it “could also be legally compelled to reveal sure consumer data to Swiss authorities” (see the Privateness Coverage part of this text for extra on exactly what data that describes). In 2021, the company admitted it had given Swiss police (performing on a French warrant) a ProtonMail consumer’s IP handle and system logs. The police arrested the consumer, a French environmental activist.
Whereas that is unnerving for privacy-minded customers, there are some necessary contextual points to think about. Most significantly, ProtonMail will not be ruled by the identical coverage as Proton VPN. On the time the case unfolded, Swiss legislation obliged all email companies to adjust to courtroom orders from Swiss authorities at hand over information. VPNs aren’t subject to those retention requirements.
At present, Swiss electronic mail firms have been reclassified so that they’re additionally exempt from information retention necessities, thanks partly to a policy change Proton fought for. A consultant from Proton confirmed that “below Swiss legislation, we aren’t obligated to save lots of any consumer connection logs.” It is also reassuring that, regardless of complying with the subpoena, Proton wasn’t able to turn over the contents of any emails.
Alleged WireGuard reminiscence vulnerability
In January 2025, researchers at Venak Safety alleged that Proton VPN lacks memory protection for keys generated below the WireGuard protocol, which could let hackers scrape the keys and decrypt intercepted communications. Proton responded to Venak in a blog post, which a Proton consultant confirmed stays their official response to the allegations.
Briefly: the Venak article solely demonstrates that it is doable to view public keys, not personal ones. This is not a lot of a bombshell, on condition that “public” is correct there within the title. However uneven encryption — the type utilized by VPN protocols like WireGuard — requires each keys to decrypt any messages. Even when a hacker had been in a position to get ahold of a non-public key, they doubtless would not be capable of use it for something. WireGuard incorporates good ahead secrecy by default, altering session keys usually sufficient that any given secret’s out of date by the point it is stolen.
Ultimate verdict
Briefly, we’re ready to advocate Proton VPN to nearly anyone. Whether or not you are primarily involved with safety, streaming or one thing else, likelihood is good that you’re going to be glad. The one severe downsides are that the long-term plans are overpriced and that it is onerous to get reside tech help in case you reside exterior of Europe.
It is also our unqualified choose for one of the best free VPN, however with the caveat that it is a unhealthy selection for anybody who wants to decide on particular server areas. If all you care about is staying hidden out of your ISP and advertisers, Proton must be your first selection.
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