Quick speeds and a low studying curve

ExpressVPN is nice at its job. It is easy to be skeptical of any service with a knack for self-promotion, however do not let ExpressVPN’s hype distract you from the truth that it retains its front-page promise of “simply working.”

Outdoors of stable safety, the 2 greatest issues ExpressVPN provides are quick speeds and a easy interface. Our assessments confirmed solely a 7% common drop in obtain velocity and a 2% lack of add velocity, worldwide. And whereas the shortage of additional options might frustrate skilled customers, it makes for a real set-and-forget VPN on any platform.

This is not to say ExpressVPN is with out flaws — it is practically bereft of customization choices and it is notably costlier than its competitors — nevertheless it beats most VPNs in a head-to-head matchup.

For this overview, we adopted our rigorous 10-step VPN testing course of, exploring ExpressVPN’s safety, privateness, velocity, interfaces and extra. Whether or not you learn straight by means of or skip to the sections which might be most necessary for you, it’s best to come away with all the knowledge it’s essential to resolve whether or not to subscribe.

Editor’s be aware (7/25/25): We’re within the means of revamping our VPN protection to offer extra in-depth, actionable data and shopping for guides. Our suggestions, and all the data on this web page, are topic to vary because the replace continues. Take a look at our revamped ProtonVPN review and NordVPN review to see the brand new course, or be taught extra about how we test VPNs.

Desk of contents

Findings at a look

Putting in, configuring and utilizing ExpressVPN

This part focuses on the way it feels to make use of ExpressVPN on every of the main platforms the place it is obtainable. Step one for any setup course of is to make an account on expressvpn.com and purchase a subscription.

Home windows

As soon as subscribed, obtain the Home windows VPN from both expressvpn.com or the Microsoft Retailer, then open the .exe file. Click on “Sure” to let it make modifications, await the set up, then let your laptop reboot. Together with the reboot, the entire course of takes 5-10 minutes, most of it idle. To complete, you will want your activation code, which yow will discover by going to expressvpn.com and clicking “Setup” within the top-right nook.

Excessive simplicity is the watchword for all ExpressVPN’s designs. The Home windows shopper’s launch panel consists of three buttons and fewer than ten phrases. You’ll be able to change your location or let the app decide a location for you — the “Sensible Location” is the server with the most effective mixture of being close by and unburdened.

The whole lot else is crammed into the hamburger menu on the prime left. Right here, in seven tabs, you will discover the Community Lock kill change, the 4 sorts of content material blockers, the cut up tunneling menu and the choice to vary your VPN protocol. You may as well add shortcuts to numerous web sites, helpful in case you often use your VPN for a similar on-line locations.

To sum up, there’s virtually nothing right here to get in the best way: no delays, no snags, no nested menus to get misplaced in. It could be the world’s most ignorable VPN shopper. That is not a foul factor in any respect.

Mac

ExpressVPN’s app for macOS is nearly an identical in design to its Home windows app. The method for downloading and setting it up is almost the identical too. As on Home windows, it may be downloaded from the App Retailer or sideloaded instantly from the expressvpn.com obtain heart. Just a few options are lacking and a pair others have been added. Break up tunneling is gone (except you are still on a macOS decrease than 11), and you will not see the Lightway Turbo setting.

Mac customers do achieve entry to the IKEv2 protocol, together with the choice to show off automated IPv6 blocking — Home windows customers have to go away it blocked always. Virtually each web site continues to be accessible by way of IPv4, nevertheless it’s helpful in case you do must entry a selected IPv6 deal with whereas the VPN is energetic.

Android

Android customers can obtain ExpressVPN by means of the Google Play Retailer. Open the app, check in and also you’re able to go. The Android app has a really good dark-colored design, solely barely marred by an pointless data field about how lengthy you have used the VPN this week.

There’s a big button for connecting. Clicking on the server identify takes you to a listing of areas. On this checklist, you’ll be able to both search or scroll and may select particular person areas inside a rustic that has a couple of. We linked to as many far-flung server areas as we may, however not a single one took longer than a number of seconds.

The choices menu is organized sensibly, with no possibility positioned greater than two clicks deep. You will notice a few choices right here that are not obtainable on desktop, the most effective of which is the flexibility to routinely hook up with your last-used ExpressVPN server every time your telephone connects to a non-trusted wifi community.

There are additionally a number of common safety instruments: an IP deal with checker, DNS and WebRTC leak testers and a password generator. These are additionally obtainable on the web site, however right here, they’re constructed into the app. Except the latter, we might suggest utilizing third-party testing instruments as a substitute — even a VPN with integrity has an incentive to make its personal app appear like it is working.

iPhone and iPad

You’ll be able to solely set up ExpressVPN’s iOS app by means of the app retailer. Throughout setup, it’s possible you’ll must enter your password to permit your telephone to make use of VPN configurations. In any other case, there aren’t any main variations from the Android course of.

The interface is just not fairly as pleasing because the dark-mode Android app, nevertheless it makes up for that by slicing out a number of the litter. The tabs and options are comparable, although cut up tunneling and shortcuts are absent. Additionally, each cellular apps make buyer assist much more accessible than their desktop counterparts — plus, cellular is the one approach to ship e-mail assist tickets.

Browser extension

ExpressVPN additionally consists of browser extensions for Firefox and Chrome. These allow you to join, disconnect and alter server areas with out leaving your browser window. It is good, however not important except you’ve gotten a really particular internet browser movement you want.

ExpressVPN velocity take a look at: Very quick averages

Connecting to a VPN virtually at all times decreases your velocity, however the most effective VPNs mitigate the drop as a lot as potential. We used Ookla’s velocity testing app to see how a lot of your web velocity ExpressVPN preserves. For this take a look at, we emphasised the areas ExpressVPN makes use of for many of its digital servers, together with the Netherlands, Brazil, Germany and Singapore.

Some phrases earlier than we begin:

• Latency, measured in milliseconds (ms), is the time it takes one information packet to journey between your gadget and an internet server by means of the VPN. Latency will increase with distance. It is most necessary for real-time duties like video chatting and on-line gaming.

• Obtain velocity, measured in megabits per second (Mbps), is the quantity of knowledge that may obtain onto your gadget at one time — comparable to when loading an internet web page or streaming a video.

• Add velocity, additionally measured in Mbps, is the quantity of knowledge your gadget can ship to the online without delay. It is most necessary for torrenting, for the reason that quantity of knowledge you’ll be able to seed determines how briskly you’ll be able to obtain in change.

The desk under reveals our outcomes. We carried out this on Home windows, utilizing the automated protocol setting with the Lightway Turbo characteristic energetic — a current ExpressVPN addition that retains velocity extra constant by processing connections in parallel.

These are extraordinarily good outcomes. ExpressVPN is a winner on each obtain and add velocity. Irrespective of the place we went on the planet, we by no means misplaced greater than about 7% of our obtain speeds, and add misplaced an astoundingly low common of two%. This implies that ExpressVPN deftly distributes its consumer load between servers to eradicate bottlenecks.

The latency numbers look worse, however the rise within the desk is much less sharp than we projected. Ping size relies upon much more on distance than obtain velocity does, so we count on it to shoot up on servers greater than 1,000 miles from our location. Retaining the typical under 300 ms, as ExpressVPN does right here, is a powerful displaying.

ExpressVPN safety take a look at: Checking for leaks

A VPN’s core mission is to cover your IP deal with and make you untraceable on-line. Our activity on this part is to determine if ExpressVPN can perform this mission each time you join. Whereas we will not be 100% sure, the assessments we’ll run by means of under have led us to imagine that ExpressVPN is at the moment leak-proof.

Out there VPN protocols

A VPN protocol is sort of a widespread language {that a} VPN server can use to mediate between your gadgets and the online servers you go to. If a VPN makes use of outdated or insecure protocols, or depends on distinctive protocols with no seen specs or supply code, that is a foul signal.

ExpressVPN provides you a choice of three protocols: IKEv2, OpenVPN and Lightway. The primary two are stable decisions that assist the newest encryption algorithms. OpenVPN has been totally open-source for years and is your best option if privateness is your objective. Whereas IKEv2 began life as a closed challenge by Microsoft and Cisco, ExpressVPN makes use of an open-source reverse-engineering, which is each higher for privateness and fairly quick.

Lightway is the odd one out, a protocol you will solely discover on ExpressVPN, although its source code is available on Github. It is much like WireGuard, in that each attain for sooner speeds and decrease processing calls for by protecting their codebases slim. Nevertheless, Lightway was lately rewritten in Rust to higher defend the keys saved in its reminiscence.

In the end, you’ll be able to’t go fallacious with any of ExpressVPN’s protocol choices. 99% of the time, your best option might be to set the controls to Automated and let the VPN resolve which runs greatest.

Testing for leaks

ExpressVPN is without doubt one of the greatest companies, nevertheless it’s not leak-proof (as you’ll be able to learn within the Background Verify under). Fortunately, checking for DNS leaks is an easy matter of checking your IP deal with earlier than and after connecting to a VPN server. If the brand new deal with matches the VPN server, you are good; if not, your VPN is leaking.

First, we checked the Home windows app with cut up tunneling energetic to make sure the flaw actually had been patched. We examined a number of servers and did not discover any leaks, which suggests the patch labored, although leaks had been uncommon even earlier than ExpressVPN mounted the vulnerability.

In truth, we did not discover any leaks on any ExpressVPN server we examined on any platform. Although questions stay about iOS, as you will see later on this part, that is an issue on Apple’s finish that even the most effective VPNs can do little or no about for now.

The most typical reason for VPN leaks is using public DNS servers to attach customers to web sites, which may mistakenly ship looking exercise exterior the VPN’s encrypted tunnel. ExpressVPN avoids the dangers of the general public system by putting in its personal DNS resolvers on each server. That is the important thing issue behind its clear invoice of well being in our leak testing.

Two different widespread flaws can result in VPN leaks: WebRTC site visitors and IPv6. The previous is a communication protocol utilized in stay streaming and the latter is a brand new IP normal designed to broaden area availability. Each are good, however at the moment non-obligatory, so ExpressVPN routinely blocks each to make sure there is no alternative for leaks to come up.

One be aware about VPN safety on iOS: it is a known and continuing problem that iOS VPNs don’t forestall many on-line apps from speaking with Apple instantly, exterior the VPN tunnel. This dangers leaking delicate information, even with Lockdown Mode energetic in iOS 16. A blog post by Proton VPN shares a workaround: hook up with a VPN server, then flip Airplane Mode on and off once more to finish all connections that had been energetic earlier than you linked to the VPN.

Testing encryption

We completed up our battery of safety assessments by testing ExpressVPN’s encryption instantly. Utilizing WireShark, a free packet sniffer, we inspected what it seems to be like when ExpressVPN transmits information from one in all its servers to the web. The screenshot under reveals a knowledge stream encrypted with Lightway UDP.

That lack of any identifiable data, and even readable data, means encryption is working as meant. We repeated the take a look at a number of instances, at all times getting the identical consequence. This left us glad that ExpressVPN’s core options are working as meant.

How a lot does ExpressVPN price?

ExpressVPN subscriptions price $12.95 per 30 days. Lengthy-term subscriptions can convey the month-to-month price down, however the nice offers they provide are inclined to solely final for the primary billing interval.

A 12-month subscription prices $99.95 and consists of three months without spending a dime together with your first cost, costing a complete of $6.67 per 30 days. The bonus disappears for all subsequent years, elevating the month-to-month price to $8.33. You may as well join 28 months at a value of $139.72, however that is additionally once-only — ExpressVPN can solely be renewed on the $99.95 per 12 months degree.

There are two methods to check ExpressVPN without spending a dime earlier than making a monetary dedication. Customers on iOS and Android can obtain the ExpressVPN app with out getting into any cost particulars and use it free for seven days. On any platform, there is a 30-day money-back assure, which ExpressVPN has traditionally honored with no questions requested. You’ll have to pay earlier than you should utilize it, although.

In our opinion, ExpressVPN’s service is stable sufficient that it is price paying further. Maybe not this a lot further, however that depends upon what you get out of it. We suggest utilizing the 30-day refund interval and seeing how nicely ExpressVPN works for you. If it is a VPN you’ll be able to get pleasure from utilizing, that runs quick and unblocks all the things you want, that is price a server’s weight in gold.

ExpressVPN facet apps and bundles

ExpressVPN consists of some particular options that work principally or wholly separate from its VPN apps. A few of these come free with a subscription, whereas others add an additional price.

Each subscription consists of the ExpressVPN keys password supervisor. That is obtainable below its personal tab on the Android and iOS apps. On desktop, you will must obtain a separate extension out of your browser’s retailer, then check in utilizing your account activation code. It is obtainable on all Chromium browsers, however not Firefox.

Beginning in 2025, new subscribers get an eSIM plan by means of holiday.com, a separate service linked to ExpressVPN. The baseline 1GB vacation eSIM plans final for five days and may apply to nations, areas, or the whole world (although it is not clear whether or not the package deal deal applies to the regional and world plans). Longer-term plans embrace bigger eSIM plans.

You’ll be able to add a devoted IP deal with to your ExpressVPN subscription for an additional cost per month. A devoted IP helps you to use the identical IP deal with each time you hook up with ExpressVPN. You’ll be able to add the deal with to whitelists on restricted networks, and also you’re assured to by no means be blocked due to another person’s unhealthy exercise on a shared IP.

Not like a lot of its opponents, ExpressVPN would not at the moment supply antivirus or on-line storage companies, however there’s a complete bundle of ID safety instruments referred to as Identification Defender. We’ve not reviewed any of those merchandise intimately, however here is a listing for reference:

• ID Alerts will inform you if any of your delicate data is leaked or misused on-line. It is free with all plans, however you will should enter your private data in your ExpressVPN account web page or a cellular app.

• ID Theft Insurance coverage grants as much as $1 million in id theft reimbursement and comes free with new ExpressVPN one-year or two-year subscriptions. It isn’t but obtainable to those that subscribed earlier than it launched in October 2024.

• Information Removing scans on your data in information brokerages and routinely requests that it’s deleted. It is also free with one-year and two-year plans.

• Credit score Scanner is simply obtainable for United States customers. It displays your exercise on the three credit score bureaus so you’ll be able to shortly spot any suspicious transactions.

The Identification Defender options are at the moment solely obtainable to new ExpressVPN prospects within the US.

Shut-reading ExpressVPN’s privateness coverage

Though we fear that the consolidation of VPN manufacturers below the umbrella of Kape Applied sciences (ExpressVPN’s dad or mum firm) will make the trade much less aggressive, we do not imagine it is influencing ExpressVPN to make the most of its customers’ privateness. To substantiate, and get a full sense of what kind of privateness ExpressVPN guarantees its customers, we got down to learn ExpressVPN’s privateness coverage intimately. It is lengthy, however fortunately aimed toward informal customers as a substitute of attorneys. You can see it for yourself here.

Within the introduction, ExpressVPN states that it doesn’t maintain both exercise logs (comparable to a consumer’s looking historical past whereas linked to the VPN) or connection logs (such because the length of a consumer’s session and their IP deal with, which can be utilized to extrapolate looking exercise). It then specifies the seven sorts of information it is legally allowed to gather:

• Information used to join an account, comparable to names, emails and cost strategies.

• VPN utilization information which is aggregated and cannot be traced to any particular person.

• Credentials saved within the ExpressVPN Keys password supervisor.

• Diagnostic information comparable to crash stories, that are solely shared upon consumer request.

• IP addresses approved for MediaStreamer, which is just for streaming gadgets that do not in any other case assist VPN apps.

• Advertising and marketing information collected instantly from the app — a “restricted quantity” that is saved nameless.

• Information voluntarily submitted for id theft safety apps.

Of these seven exceptions, the one ones that rely as pink flags are account information and advertising and marketing information. Each classes are extremely private and may very well be damaging if mishandled. Fortuitously, complying with subpoenas is just not one of many allowed makes use of listed for both information class, nor does the coverage let ExpressVPN promote the information to different personal events.

The one actually annoying factor right here is that in case you ask ExpressVPN to delete your private information, you will not have the ability to use your account from then on. You are not even eligible for a refund on this case, except you are inside 30 days of your preliminary subscription.

As for advertising and marketing information, ExpressVPN collects gadget fingerprints and site information while you join an account on its web site. The privateness coverage additionally claims that is anonymized, as its “techniques are engineered to decouple such information from personally identifiable data.” Audits corroborate this, as we’ll see within the subsequent part. So, whereas it will be higher if ExpressVPN did not gather any private information in any respect, its practices do not seem to pose a threat to something you do whereas utilizing the VPN — simply the ExpressVPN web site.

Privateness audits

VPN suppliers usually get third-party accounting companies to audit their privateness insurance policies. The thought is {that a} well-known agency will not mortgage its repute to lie on behalf of a VPN, so their outcomes will be trusted.

For the final a number of years, ExpressVPN has had KPMG look over its privateness coverage and related infrastructure (see “TrustedServer” under). KPMG’s most up-to-date report, accomplished in December 2023 and launched in Could 2024, discovered that ExpressVPN had sufficient inside controls in place that customers may belief its privateness coverage.

The report is freely available to read. This can be a superb signal, although we’re searching for a extra up-to-date audit quickly.

TrustedServer

“TrustedServer” is a advertising and marketing time period ExpressVPN makes use of for its RAM-only server infrastructure. RAM-only servers don’t have any arduous drives for long-term storage and return to an ordinary disk picture with each reboot. This makes it theoretically not possible to retailer consumer exercise logs on them, even when ExpressVPN needed to do this.

The KPMG audit, linked above, stories that TrustedServer works as marketed. Between its many clear privateness audits and the Turkish server incident in 2017, we’re ready to say ExpressVPN is a non-public VPN, regardless of its aggravating exception for advertising and marketing.

Can ExpressVPN change your digital location?

Subsequent, we examined whether or not ExpressVPN can truly persuade web sites that you just’re someplace apart from your actual location. Our safety assessments have already confirmed it may cover your IP deal with, nevertheless it takes greater than leak-proofing to idiot streaming websites lately — Netflix and the others have gotten superb at combing by means of metadata to smell out proxy customers.

The method for testing it is a lot like how we dealt with the DNS leak assessments: attempt a number of completely different servers and see if we get caught. We checked 5 pattern areas exterior the U.S. to see if we a) bought into Netflix and b) noticed completely different titles within the library. The outcomes are under.

In fifteen assessments, ExpressVPN slipped up solely as soon as. Docklands, the UK server it selected because the quickest, wasn’t in a position to entry Netflix. We switched to a server labeled merely “London” and unblocked it with out concern.

All the opposite areas bought us entry to an alternate Netflix library on the primary attempt. We even checked whether or not the India server, which is bodily positioned within the UK, confirmed us completely different movies than the UK servers. It did, which makes us much more assured that ExpressVPN’s digital areas are hermetic.

Investigating ExpressVPN’s server community

ExpressVPN customers can hook up with a complete of 164 server areas in 105 nations and territories. These areas are fairly nicely distributed throughout the globe, however as with all VPNs, there is a bias towards the northern hemisphere. There are 24 areas within the U.S. alone and an additional 66 in Europe.

That is not to say customers within the International South get nothing. ExpressVPN has IP addresses from 9 nations in South America (Argentina, Brazil, Bolivia, Chile, Colombia, Ecuador, Peru, Uruguay and Venezuela) and 6 in Africa (Algeria, Egypt, Ghana, Kenya, Morocco and South Africa). The community even consists of Kazakhstan, Uzbekistan and Mongolia, spectacular since central Asia would be the area most frequently shafted by VPNs.

Nevertheless, many of those servers have digital areas completely different from their actual ones. For these of you selecting a server primarily based on efficiency as a substitute of a selected IP deal with, ExpressVPN’s web site has a useful checklist of which servers are digital. The unhealthy information is that it is a massive chunk of the checklist. A complete of 63 ExpressVPN areas are digital, or 38% of its complete community.

To cut back the sting, ExpressVPN takes care to find digital servers as near their actual areas as potential. Its digital areas in Indonesia and India are bodily primarily based in Singapore. This is not at all times sensible, resulting in some awkwardness like working a Ghana IP deal with out of Germany. Nevertheless it helps ExpressVPN carry out higher within the southern hemisphere.

In comparison with direct opponents like NordVPN and Surfshark, ExpressVPN would not have many particular options. It is aimed squarely on the informal market and can in all probability disappoint energy customers. Having stated that, what they do embrace works nicely. On this part, we’ll run by means of ExpressVPN’s 4 substantial options exterior its VPN servers themselves.

Community Lock kill change

“Community Lock” is the identify ExpressVPN provides to its kill change (although it is referred to as “Community Safety” on cellular). A VPN kill change is a security characteristic that retains you from broadcasting exterior the VPN tunnel. If it ever detects that you just aren’t linked to a authentic ExpressVPN server, it cuts off your web entry. You will not have the ability to get again on-line till you both reconnect to the VPN or disable Community Lock.

That is necessary for everybody, not simply customers who want to cover delicate site visitors. The lately found TunnelVision bug theoretically permits hackers to arrange pretend public wi-fi networks by means of which they redirect you to equally pretend VPN servers, which then harvest your private data. It is unlikely, however not not possible, and a kill change is one of the best ways to forestall it — the change at all times triggers except you are linked to an actual server within the VPN’s community.

Like most of ExpressVPN’s options, all you are able to do with Community Lock is flip it on and off. You may as well toggle whether or not you will nonetheless have the ability to entry native gadgets whereas the kill change is obstructing your web — that is allowed by default.

Menace supervisor, advert blocker and parental controls

ExpressVPN teams three instruments below the heading of “superior safety” — Menace Supervisor, an advert blocker and parental controls. Menace Supervisor consists of two checkboxes: one which blocks your browser from speaking with exercise monitoring software program and one which blocks a listing of internet sites recognized for use for malware.

You’ll be able to’t customise the lists, so that you’re restricted to what ExpressVPN considers worthy of blocking. They share their sources on the web site. Whereas the lists are in depth and open-source, they depend on after-the-fact reporting and may’t detect and block unknown threats like a correct antivirus.

The adblock and parental management choices work the identical manner: verify a field to dam all the things on the checklist, uncheck it to permit all the things by means of. In assessments, the advert blocker was practically 100% efficient in opposition to banner advertisements, however failed to dam any video advertisements on YouTube or Netflix.

The parental management possibility blocks a listing of porn websites. It is a simple possibility for involved mother and father, however solely works whereas ExpressVPN is linked. As such, it is meant for use together with device-level parental controls that forestall the kid from turning off or uninstalling the VPN shopper.

Break up tunneling

Generally, you will discover it useful to have your gadget getting on-line by means of two completely different IP addresses without delay — one on your house companies and one for a location you are making an attempt to spoof. That is the place cut up tunneling is useful: it runs some apps by means of the VPN whereas leaving others unprotected. This could additionally enhance your speeds, for the reason that VPN must encrypt much less in whole.

ExpressVPN consists of cut up tunneling on Home windows, Android and Mac (although solely on variations 10 and under). You’ll be able to solely cut up by app, not by web site, nevertheless it’s nonetheless fairly helpful. For instance, you’ll be able to have BitTorrent dealing with a heavy obtain within the background when you use your browser for innocuous actions that do not want defending.

ExpressVPN Aircove router

By now, it ought to be clear that we discover ExpressVPN to be a extremely dependable however usually unexceptional VPN service. Nevertheless, there’s one space wherein it is a clear trade chief: VPN routers. ExpressVPN Aircove is, to our information, the one router with a built-in business VPN that comes with its personal dashboard interface.

Often, putting in a VPN in your router requires tinkering with the router management panel, which turns off all however probably the most skilled customers — to not point out making it a large ache to modify to a brand new server location. Aircove’s dashboard, against this, might be immediately acquainted to anybody who already is aware of tips on how to use an ExpressVPN shopper. It even permits completely different gadgets in your house to hook up with completely different areas by means of the router VPN.

Aircove’s greatest downside is its value. Presently retailing at $189 (not together with an ExpressVPN subscription), it is round 3 times costlier than an aftermarket router fitted with free VPN firmware. A few of you may nonetheless discover the comfort well worth the one-time cost.

ExpressVPN buyer assist choices

ExpressVPN’s written assist pages are a number of the greatest available on the market. Its stay chat is extra of a combined bag, and sophisticated questions might trigger delays. Nevertheless, it’s at the least staffed with human brokers who intention to answer precisely, quite than resolve your ticket as shortly as potential.

We approached ExpressVPN’s assist options with a easy query: “If I requested that ExpressVPN delete all my private information, would I have the ability to get a refund for my unused subscription time?” (Keep in mind from the Privateness Coverage part that submitting a full deletion request additionally cancels your ExpressVPN account.)

Our first cease was expressvpn.com/assist, the written assist heart and FAQ web page. It is divided into setup guides, troubleshooting, account administration and data on every of ExpressVPN’s merchandise. The setup guides are wonderful, together with screenshots and clearly written steps; each features a video information for individuals who be taught higher that manner.

Troubleshooting is simply pretty much as good — no movies, however the identical requirements of readability and usefulness prevail. The part begins with common issues, then delves into particular points you may face on every working system. Every article clearly derives from an actual buyer want.

The stay assist expertise

To get solutions on our refund query, we visited the account administration FAQs. This part said that the refund coverage solely applies inside 30 days of buy. Fairly clear-cut, however we nonetheless needed a solution on our particular case, so we contacted stay chat by clicking the button on the bottom-right of each FAQ web page.

Stay chat begins with an AI assistant, which isn’t too arduous to get previous — simply ask it a query it may’t reply, then click on “Switch to an Agent.” We bought on-line with (what claimed to be) a human in lower than a minute. Answering the query took longer and concerned an uncomfortable 10-minute silence, however we did get a transparent verdict from an actual particular person: refunds are inside 30 days solely, it doesn’t matter what.

If the stay chat agent cannot reply your query, you will be redirected to open an e-mail assist ticket. Annoyingly, there is no approach to go on to e-mail assist by means of the web site or desktop apps, although cellular customers have the choice to skip instantly there.

ExpressVPN background verify: From founding to Kape Applied sciences

ExpressVPN launched in 2009, which makes it one of many oldest client VPNs in continuous operation. In additional than 15 years of operation, it is by no means been caught violating its personal privateness coverage, although its file is not freed from extra minor blemishes.

Headquarters within the British Virgin Islands

Founders Dan Pomerantz and Peter Burchhardt registered the corporate within the British Virgin Islands from the begin to make the most of that territory’s favorable authorized atmosphere for on-line privateness. The BVIs don’t have any regulation requiring companies to retain information on their customers, and the method for extraditing information is famously troublesome, requiring a direct order from the very best court docket.

In 2021, the BVI implemented the Data Protection Act (DPA) [PDF link], which prevents corporations primarily based within the territory from accessing information on their customers anyplace on the planet. It is an incredible privateness regulation in concept, modeled on best-in-class laws within the EU. Nevertheless, we could not discover any proof that its supervising authority — the Workplace of the Info Commissioner — has a pacesetter or employees.

In different phrases, whereas ExpressVPN is just not legally required to log any information on its customers, there’s technically no person stopping them from doing so. Whether or not you belief the jurisdiction depends upon whether or not you belief the corporate itself. Let’s examine what the opposite proof says.

Safety and privateness incidents

Two vital incidents stand out from ExpressVPN’s 16-year historical past. In 2017, when Andrei Karlov, Russia’s ambassador to Turkey, was shot to death at an art show. Turkish police suspected somebody had used ExpressVPN to mask their identity whereas they deleted data from social media accounts belonging to the alleged murderer. To research, they confiscated an ExpressVPN server to comb for proof. They didn’t find anything.

A police seizure is the very best take a look at of a VPN’s strategy to privateness. The supplier cannot put together beforehand, pretend something, or collude with investigators. The Turkey incident continues to be among the best causes to suggest ExpressVPN, although eight years is a very long time for coverage to vary.

The second incident started in March 2024, when a researcher at CNET knowledgeable ExpressVPN that its model 12 for Home windows occasionally leaked DNS requests when users enabled the split tunneling feature. Whereas these customers remained linked to an ExpressVPN server, their looking exercise was usually going on to their ISP, unmasked.

The bug solely impacted a number of customers, and to their credit score, ExpressVPN sprang into motion as quickly as they discovered about it. The staff had it patched by April, as confirmed by the researcher who initially found the vulnerability. However whereas their fast and efficient response deserves reward, it is nonetheless a mark in opposition to them {that a} journalist observed the bug earlier than they did.

Kape Applied sciences possession and administration questions

In 2021, an Israeli-owned, UK-based agency referred to as Kape Applied sciences purchased a controlling interest in ExpressVPN. Along with ExpressVPN, privately held Kape owns CyberGhost, Personal Web Entry, and Zenmate (earlier than it merged into CyberGhost). As shown on its website, it additionally owns Webselenese, writer of VPN overview web sites WizCase and vpnMentor, which poses an obvious battle of curiosity.

When reached for remark, a consultant for ExpressVPN stated that “ExpressVPN doesn’t instantly interact with, nor search to affect, the content material on any Webselenese web site,” and pointed us to disclosure statements on the web sites in query — here’s one example. Even so, it is a good reminder to not take VPN evaluations at face worth with out figuring out who’s behind them (Engadget is owned by Yahoo, which doesn’t personal any VPNs).

Diving deeper into the background of Kape’s possession will lead you to proprietor Teddy Sagi. Return far sufficient, and you may see he did prison time in Israel and was mentioned in the Pandora Papers, amongst different issues. Extra lately, headlines concerning the billionaire have centered extra his companies within the online gambling and fintech arenas, in addition to his real estate ventures. An ExpressVPN consultant advised us that “Kape’s manufacturers proceed to function independently,” and our investigation bore that out — we could not discover any proof that Kape or Sagi have instantly tried to affect ExpressVPN’s software program or each day operations.

Nearer to the fast day-to-day operations of ExpressVPN was the corporate’s employment of Daniel Gericke as CTO from 2019 by means of 2023. Throughout that point, the US Justice Division introduced it had fined Gericke and two others for his or her earlier employment on a surveillance operation referred to as Undertaking Raven, which the United Arab Emirates (UAE) used to spy by itself residents.

The revelation prompted a public response from ExpressVPN defending its decision to hire Gericke, arguing that “[t]he greatest goalkeepers are those educated by the most effective strikers.” ExpressVPN’s consultant confirmed that the corporate nonetheless stands by that linked assertion.

Gericke parted methods with ExpressVPN in October 2023, per his LinkedIn profile. Whereas we do not know what we do not know, we will say that ExpressVPN has not notably modified its public-facing safety and privateness insurance policies throughout the time it has been linked to Kape, Sagi, or Gericke.

Ultimately, how a lot ExpressVPN’s historical past issues to you is a private alternative. In the event you object to any present or previous actions by Kape Applied sciences or Teddy Sagi, there are different premium VPN choices you may favor. In the event you want extra data to make up your thoughts, we suggest studying by means of CNET’s 2022 deep dive on ExpressVPN’s corporate history.

Remaining verdict

ExpressVPN is the VPN we most frequently suggest to freshmen. It takes zero coaching to make use of, and persistently will get previous filters on streaming websites. It additionally runs within the background with nearly no affect. If something is well worth the excessive value of admission, it is the superb speeds distributed evenly throughout the worldwide server community.

Nevertheless, for sure particular circumstances, ExpressVPN is probably not your best option. There is not any approach to arrange your personal server areas, like NordVPN provides, and no double VPN connections, like you’ll be able to construct for your self on Surfshark. Its company background is extra suspect than the entities backing Proton VPN, and in contrast to Mullvad, ExpressVPN would not work in China — it is so well-known that the federal government targets its servers particularly.

We recommend going with ExpressVPN for common on-line privateness, for spoofing areas in your house nation whereas touring, or in case you often must unblock websites in different nations. That encompasses 19 of each 20 customers, which is ok by us, as ExpressVPN is a superb service. It is simply extra of a dependable previous screwdriver than a multi-tool.